COVID-19 Information for Tenants

The safety and welfare of our customers, tenants and employees has been our highest priority throughout the pandemic. Beginning in early March, we increased on-site hygienic and sanitation procedures throughout our properties to help prevent the spread of COVID-19 and all respiratory illnesses and continue to take all necessary precautions at our centers to protect the well-being of the larger community.

While non-essential businesses were mandated to remain closed through April 30, 2020, our retail centers remained open, providing essential services including groceries, healthcare, pharmacies, delivery and take-out food and financial services. The mandate was extended to May 31, however, state and county officials are evaluating and implementing a phased approach that has allowed some businesses to re-open. Retail businesses on the Islands of Kauai and Hawaii have been approved to re-open on May 7 and on Maui on May 11 with restrictions in place. Retailers on Oahu are approved to re-open on May 15. For many, we understand that this unprecedented situation, continues to impact your businesses and employees in innumerable ways. We remain committed to working through this crisis with you and will continue to provide resources and information.

Federal Resources


The Coronavirus Aid, Relief, and Economic Security Act (CARES Act) provides direct financial aid to support small businesses suffering economic hardships due to the COVID-19 pandemic.

The Act’s first round of funding provided small businesses access to a nearly $350 billion loan program through the Small Business Administration (SBA). An additional $380 billion round of funding has been appropriated to these loan programs, providing funding to replenish the Paycheck Protection Program (PPP) and earmarking more for Economic Injury Disaster Loan (EIDL) relief. We encourage tenants in operation on or before February 15, 2020 may qualify for a loan and should contact their bank to see if it is an SBA lender or can qualify to make loans under this program

Small Business Association (SBA) has created a comprehensive COVID-19 page with resources for small businesses.

  • Paycheck Protection Program: loan designed to provide a direct incentive for small businesses to keep their workers on the payroll. This program provides federally guaranteed loans up to $10 million that can be forgiven up to the amount spent on operating expenses, including payroll, rent, and utilities, during the first eight weeks after receiving the first disbursement of the loan. At least 75% must be used for payroll costs and the other 25% can be spent on rent and utilities for forgiveness of loan. The program will be available through June 30, 2020. Click here for an information sheet.
  • Economic Injury Disaster Loan Program: small business owners in Hawaii are eligible to apply for a low-interest loan of up to $2 million to cover business expenses due to the pandemic. It also includes a grant for eligible businesses to receive a cash advance of up to $10,000 that is not required to be repaid. The SBA is requesting information to qualify for an economic injury loan through this eligibility verification form.

Loans are available to eligible borrowers under the program through June 30, 2020.

Additional Information

General Information on COVID-19

Information for Employers

Business Resources

Marketing Tools

  • Food-a-Go-Go: submit information on takeout, delivery and curbside pickup services on the free online site launched by Hawaii Agricultural Foundation. Food-A-Go-Go has launched a home delivery service with Elite Delivery to further support local restaurants. Elite Delivery charges a flat $10 per delivery to the consumer and the service is free to the restaurant. Please submit your restaurant for consideration for this new service as this will better inform Elite Delivery on the demand in certain areas.
  • Hawaii Grinds @ Home: add your restaurant or food-related businesses to this searchable database that lists takeout, curbside, delivery or meal plan services, as well as delivery services used by each.
  • Rally for Restaurants: add your restaurant as part of the national restaurant movement to support local restaurants.
  • Maui Now and Big Island Now: share that you are open for business.

Third-Party Delivery Services

Private Resources

  • Facebook has launched a grant program to provide financial support for small businesses impacted by COVID-19.
  • Google is providing ad credits to small and medium-sized businesses to support them by staying in touch with its customers.

This information for our tenants will continue to be updated as additional materials become available. We also recommend that you conduct your own research and diligence on these programs for their respective applicability to your business.

Please reach out to your property manager with any questions or concerns. You may also contact us at and through our hotline at (808) 525-6613.